We want you to love your coffee. If you're not satisfied, you may return eligible items within 30 days of delivery.
Eligibility:
- Returns must be requested within 30 days of the delivery date.
- Items must be in their original packaging.
- Proof of purchase (order number or receipt) is required. This can be found in your order confirmation email.
- Returns are only accepted for products purchased directly from coletticoffee.com or the official COLETTI Amazon storefront. Products purchased from unauthorized third-party sellers, resellers, or marketplaces are not eligible for return or refund through COLETTI. Please contact your original seller directly for their return policy.
How to Start a Return:
- Email support@coletticoffee.com with your reason for return, your order number, and a photo of the defective part. We will confirm your eligibility and provide return instructions
- This process can take over 1-2 business days but will not count towards your total return window
Refunds:
- Once we receive and inspect your return, we'll notify you of its approval status. Approved refunds are issued to your original form of payment on file within 7-10 business days.
Damaged, Defective, or Incorrect Items:
- If your order arrives damaged or defective, or if you receive the wrong item or are missing an item, please contact us within 30 days of delivery at support@coletticoffee.com.
If You Need Help, Please CONTACT US
- All products come with a 1-Year warranty and support. If you are in need of support please contact us at support@coletticoffee.com
