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Percolator Support
My Product Arrived Broken or Missing a Part
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Please call (866) 798-4492
or fill out this form
First Time Set-Up
Inspect Your Percolator
Remove your COLETTI Percolator from the packaging along with the glass top and check for any unsatisfactory defects or damages. For replacements contact us at support@coletticoffee.com or 866-798-4492. Our US-based customer support is available Monday to Friday.
Cleaning a New Percolator
Removing Factory Build-Up and Suggested Sanitation
Method #1: Baking Soda or Cream of Tartar
- Fill the pot with water
- Add 2-3 tablespoons of baking soda (or cream of tartar)
- Use your choice of heating source to bring your Bozeman to percolate
- Let the water cool down completely
- Scrub the pot with a nonabrasive tool, like a dishcloth.
If the stains are being particularly stubborn, try using a plastic scrubber – but only if you absolutely need to, as these tools can sometimes scratch stainless steel surfaces. - Rinse well
Method #2: Vinegar
- Mix equal parts white vinegar and water in a bowl
- Fill your percolator with the vinegar and water solution
- Use your choice of heating source to bring your Bozeman to percolate
- Let the water cool down completely
- Pour out the used solution
- Repeat steps (1) through (5) once more
- Fill your percolator with clean water
- Heat your Bozeman to percolate
- Let the water cool down completely
- Pour out the water
- Add one-half cup of baking soda
- Slowly add white vinegar until the mixture begins to bubble.
- Cover the percolator and shake gently for a minute or two.
- Rinse thoroughly
Other Cleaning Tips
To make sure your percolator is ready for everyday use, wash it out immediately after each use, and don’t allow the coffee to dry out inside. When cleaning, regular dish detergent (for the sink, not the dishwasher) should work just fine.
If your percolator still smells of coffee after cleaning, then it needs a more thorough clean. It may require several tries or you might need to use more dish soap while cleaning.
Also, keep your coffee pot clean by discarding unwanted, unused coffee right away. Best not to let hot coffee stand in the pot for long, as this can “bake in” that pesky java color. Allowing coffee to linger in the pot can “cement” the coffee into the metal, and greatly complicate removing stains and smells.
Stainless steel percolators will resist staining as long as you do not scratch the surface. To keep from dulling the surfaces in the pot, basket, spreader, and well stem, avoid scouring with any abrasive cleansers, pot scrubbers, steel wool pads, and bathtub cleaning agents. Any sort of scrubbing device made of metal, such as wire brushes or burnishing tools, should be avoided at all costs.
Even plastic or Nylon scrubbers should be used sparingly on stainless steel parts. Save these for the really tough stains, and rely primarily on your dishcloth for routine cleanup.
When cleaning the well tube, be sure to remove those pesky little coffee granules that often embed themselves behind the washer at the bottom of the tube. You can use a small knife, needle, pin, or toothpick to dislodge them. Too much buildup here can degrade the seal that the pump tube forms with the well in the bottom of the coffee pot, and decrease perking efficiency. This can be the reason behind weak or foul tasting coffee from your percolator.
We’re sure we don’t need to tell you this, but always unplug electric percolators before cleaning and never submerge them. We probably don’t have to tell you why.
And, when in doubt, keep in mind that little brown never hurt anyone. Keeping your percolator clean is essential for preserving your system and making the best coffee possible, but some stains and smells aren’t going to ruin your machine! Truthfully, these come with the territory of a coffee maker, no matter which kind you prefer.
How to Brew Coffee with a COLETTI Percolator
- Fill Percolator with Water
Add water to your pot before inserting the basket assembly. Do not fill past the pouring holes behind the spout.
This will ensure your coffee does not boil out through the spout or come into contact with the grounds more than required. - Add Filter to Basket
Place the brew basket on the perk stem, and then place a filter in the bottom of the basket.
The filter is not required, but will keep the grounds out of the coffee and minimize the amount of off bean oil in your final pot. The oil may improve the flavor, but also adds cholesterol. - Add Ground Coffee
Scoop grounds into the basket, being careful not to pour any grounds down the steam.
If you are grinding your own beans, use a coarse setting. As a guideline, start with 1 tablespoon for every cup of water, and then adjust to taste. - Add Basket Assembly
Place the metal basket lid on top of the basket, and then palace the perk assembly into the pot. - Add Heat
Turn your stove on low to medium heat and place the Bozeman on the heating element. Lower heat creates the optimal extraction temperature. - Monitor Percolation
You will see the water begin to perk through the globe (the glass knob on top). Allow the coffee to perk for 4-7 minutes, or to your desired strength. - Enjoy Your Coffee
When pouring the coffee, place your thumb under the cover hinge, and apply pressure upward to ensure the lid stays shut, which will prevent any grounds from pouring into your cup.
You may wish to let the pot cool before handling, or use an insulated pad or oven mit.
FAQ
What should I do if my product arrives damaged or defective?
If your product breaks under normal use, we are happy to provide a replacement. Please contact support@coletticoffee.com or call (866)798-4492 to get your replacement, provide your address and order number.
Why does my product have rust-like marks?
Occasionally, our products are packaged too quickly after manufacturing, leading to carbon buildup that may appear as rust. This can be cleaned off with baking soda and vinegar during your initial wash. If you believe the marks indicate a defect, we will gladly send a replacement. Please contact support@coletticoffee.com or call (866)798-4492 to get your replacement, provide your address and order number.
My percolator arrived without filters. What should I do?
We apologize for the oversight. Please contact support@coletticoffee.com or call (866)798-4492 to get your replacement, provide your address and order number. While waiting, you can still brew great coffee using coarsely ground coffee to prevent grounds from seeping through the basket.
What if my percolator is missing a glass top, lid, basket, or stem?
If your percolator is missing a part, please check the packaging as the glass top is sometimes placed inside the coffee basket. If it is missing, contact support@coletticoffee.com or call (866)798-4492 with your shipping address and order details. We will send a replacement immediately.
I lost my percolator’s basket, lid, or stem. Can I get a replacement?
Unfortunately, we do not sell these inner parts separately. However, you may find replacement parts available on eBay or similar marketplaces.
How do I prevent grounds from getting into my coffee?
Ensure your percolator is perking at a steady pace rather than boiling too aggressively. Use coarsely ground coffee and consider using wraparound filters like those from Melitta if you are using finely ground coffee.
What should I do if my basket and lid are stuck inside the percolator?
Try filling the percolator halfway with water and bringing it to a boil. Then let it sit until it cools slightly and carefully attempt to remove the basket using a potholder. If this does not work, contact us for assistance.
How do I clean my percolator?
Our percolators are dishwasher safe, but regular hand washing with warm water is usually sufficient. For deep cleaning, use a mixture of baking soda and vinegar to remove any buildup.
What should I do if my glass top is too small or too large?
If your glass top does not fit, please contact support@coletticoffee.com or call (866)798-4492 to get your replacement, provide your address and order number. If you have an older percolator (pre-2019), the new tops may not fit. In this case, we will send a new percolator instead.
What should I do if my glass top arrives broken or cracked?
We take precautions to package our products securely, but if your glass top arrives damaged, please contact support@coletticoffee.com or call (866)798-4492 to get your replacement, provide your address and order number.