Thank you for contacting COLETTI Support
We want to guarantee the satisfaction for your purchase and have provided multiple options to ensure the best service possible.
Thank you for contacting COLETTI Support
We want to guarantee the satisfaction for your purchase and have provided multiple options to ensure the best service possible.
Click Here and fill out our return request form. We will send you a replacement ASAP.
Click Here to register your product
Please call (866) 798-4492
or fill out this form
Remove your COLETTI Percolator from the packaging along with the glass top and check for any unsatisfactory defects or damages. For replacements contact us at support@coletticoffee.com or 866-798-4492. Our US-based customer support is available Monday to Friday.
Removing Factory Build-Up and Suggested Sanitation
Method #1: Baking Soda or Cream of Tartar
Method #2: Vinegar
To make sure your percolator is ready for everyday use, wash it out immediately after each use, and don’t allow the coffee to dry out inside. When cleaning, regular dish detergent (for the sink, not the dishwasher) should work just fine.
If your percolator still smells of coffee after cleaning, then it needs a more thorough clean. It may require several tries or you might need to use more dish soap while cleaning.
Also, keep your coffee pot clean by discarding unwanted, unused coffee right away. Best not to let hot coffee stand in the pot for long, as this can “bake in” that pesky java color. Allowing coffee to linger in the pot can “cement” the coffee into the metal, and greatly complicate removing stains and smells.
Stainless steel percolators will resist staining as long as you do not scratch the surface. To keep from dulling the surfaces in the pot, basket, spreader, and well stem, avoid scouring with any abrasive cleansers, pot scrubbers, steel wool pads, and bathtub cleaning agents. Any sort of scrubbing device made of metal, such as wire brushes or burnishing tools, should be avoided at all costs.
Even plastic or Nylon scrubbers should be used sparingly on stainless steel parts. Save these for the really tough stains, and rely primarily on your dishcloth for routine cleanup.
When cleaning the well tube, be sure to remove those pesky little coffee granules that often embed themselves behind the washer at the bottom of the tube. You can use a small knife, needle, pin, or toothpick to dislodge them. Too much buildup here can degrade the seal that the pump tube forms with the well in the bottom of the coffee pot, and decrease perking efficiency. This can be the reason behind weak or foul tasting coffee from your percolator.
We’re sure we don’t need to tell you this, but always unplug electric percolators before cleaning and never submerge them. We probably don’t have to tell you why.
And, when in doubt, keep in mind that little brown never hurt anyone. Keeping your percolator clean is essential for preserving your system and making the best coffee possible, but some stains and smells aren’t going to ruin your machine! Truthfully, these come with the territory of a coffee maker, no matter which kind you prefer.
If your product breaks under normal use, we are happy to provide a replacement. Please contact support@coletticoffee.com or call (866)798-4492 to get your replacement, provide your address and order number.
Occasionally, our products are packaged too quickly after manufacturing, leading to carbon buildup that may appear as rust. This can be cleaned off with baking soda and vinegar during your initial wash. If you believe the marks indicate a defect, we will gladly send a replacement. Please contact support@coletticoffee.com or call (866)798-4492 to get your replacement, provide your address and order number.
We apologize for the oversight. Please contact support@coletticoffee.com or call (866)798-4492 to get your replacement, provide your address and order number. While waiting, you can still brew great coffee using coarsely ground coffee to prevent grounds from seeping through the basket.
If your percolator is missing a part, please check the packaging as the glass top is sometimes placed inside the coffee basket. If it is missing, contact support@coletticoffee.com or call (866)798-4492 with your shipping address and order details. We will send a replacement immediately.
Unfortunately, we do not sell these inner parts separately. However, you may find replacement parts available on eBay or similar marketplaces.
Ensure your percolator is perking at a steady pace rather than boiling too aggressively. Use coarsely ground coffee and consider using wraparound filters like those from Melitta if you are using finely ground coffee.
Try filling the percolator halfway with water and bringing it to a boil. Then let it sit until it cools slightly and carefully attempt to remove the basket using a potholder. If this does not work, contact us for assistance.
Our percolators are dishwasher safe, but regular hand washing with warm water is usually sufficient. For deep cleaning, use a mixture of baking soda and vinegar to remove any buildup.
If your glass top does not fit, please contact support@coletticoffee.com or call (866)798-4492 to get your replacement, provide your address and order number. If you have an older percolator (pre-2019), the new tops may not fit. In this case, we will send a new percolator instead.
We take precautions to package our products securely, but if your glass top arrives damaged, please contact support@coletticoffee.com or call (866)798-4492 to get your replacement, provide your address and order number.